1. Information We Collect

We gather personal information in various ways when you interact with us, both online and offline. This data helps us deliver personalized experiences and better serve your needs.

1.1 Types of Information We Collect:

• Personal Identification: Includes your name, email address, phone number, mailing address, and other contact details.
• Reservation Data: Information related to your stay with us, including your preferences, special requests, and other stay-related details.
• Payment Information: Credit/debit card details or other payment methods when booking or purchasing at Amaya.
• Demographic and Location Details: Your age, gender, country of residence, and other demographic information.
• Feedback and Survey Responses: Any comments, suggestions, or reviews you provide about your experience.
• Communication Records: All correspondence you have with our team, whether via phone, email, or on-site interactions.
• Social Media Interaction: Information from your social media profiles if you connect with us through these channels (e.g., Instagram, Facebook).

1.2 Sensitive Data

In some cases, we may collect sensitive information, such as dietary preferences or health details, to tailor your experience at Amaya. We will only process sensitive data if required by law or with your explicit consent.

2. How We Collect Your Data

We collect data in the following ways:

• Directly from You: When you book a room, sign up for newsletters, provide feedback, or engage with us in any way.
• Through Automated Technologies: Our website and mobile apps may collect data through cookies and other tracking tools to enhance your user experience.
• From Third-Party Services: We may obtain data from trusted partners, such as travel agencies, booking platforms, or social media sites, if you interact with us through those channels.

3. How We Use Your Information

Your personal information helps us provide the best possible service and improve your experience at Amaya. We use your data for the following purposes:

• To Process Reservations and Bookings: Ensure that your stay is comfortable and meets your expectations.
• To Enhance Your Experience: Personalize your time with us based on your preferences and past stays.
• To Communicate with You: Send updates about your reservation, offer promotions, or request feedback on your experience.
• To Improve Our Services: Analyze feedback and usage data to continually improve our offerings and operations.
• For Marketing and Promotions: With your consent, we may send you promotional materials or information about special offers.

4. Data Sharing and Disclosure

We take your privacy seriously and do not share your information with third parties except in the following situations:

• Service Providers: We may share data with trusted vendors and partners who assist us in delivering services, such as payment processors and customer service teams.
• Legal Requirements: If required by law or in response to legal processes, we may share your data with authorities or as necessary to protect the resort and guests.
• Affiliates and Partners: We may share information within our group or with third-party partners to enhance your stay or for joint marketing purposes, with your consent.

5. Your Rights and Choices

You have several rights concerning your personal information:

• Access and Correction: You can request access to the personal data we hold about you and request corrections if needed.
• Opt-out of Marketing: If you no longer wish to receive promotional communications, you can opt-out at any time.
• Data Deletion: You can request that we delete your personal data, subject to any legal obligations or requirements.

6. Data Protection and Security

We implement a variety of security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, please note that no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Cookies Policy

Amaya uses cookies to enhance your browsing experience on our website. Cookies are small files stored on your device that allow us to analyze website traffic and personalize content. You can control cookie preferences through your browser settings, but please note that disabling cookies may impact certain features of our site. By continuing to use our website, you consent to our use of cookies as described in this policy.

8. Website Terms of Use

These terms govern your use of Amaya's website and services:

• Intellectual Property: All content on our website is owned by Amaya and is protected by intellectual property laws. Reproduction or unauthorized use of this content is prohibited.
• Booking and Reservations: All bookings made through our website or other services are subject to availability and our booking terms.
• Limitations of Liability: While we strive to provide excellent service, Amaya is not responsible for any indirect, incidental, or consequential damages resulting from your use of our services or website.

9. Third-Party Websites and Services

Our site may link to or feature third-party websites and services. Please note:

• External Sites: These websites are not governed by our Privacy Policy, and we are not responsible for their privacy practices.
• Internet Providers: If you use our on-site internet service, your use is governed by the third-party internet provider’s terms. For any concerns regarding third-party services, we recommend reviewing their respective privacy policies.

10. Managing Your Preferences and Consent

You can manage your preferences regarding the use of your personal data, including marketing communications, through the following:

• Emails: You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in the emails or contacting us directly.
• Text Messages: You can opt-out by replying "STOP" to any promotional SMS.
• Push Notifications: You can manage push notifications through your app settings.
• Social Media: If you interact with us via social media, you can adjust your privacy settings on the respective platform to control the sharing of your data.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. When we make significant changes, we will notify you through our website or by email. We encourage you to review this policy regularly to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, please contact us at:

• Email: info@theamayalife.com
• Phone: +91 9767300002
• Address: Amaya, Unit of Evista Homes and Resorts Pvt Ltd Village Darwa, Kasauli, Distt- Solan, Himachal Pradesh, 173206, India

We will respond to your inquiries as promptly as possible.